How it works
We become your tech team —
you focus on running the business.
Himate builds and looks after your website, updates your content, manages hosting and security, replies to customers with AI, supports you when something breaks, and helps you grow online — all under one ongoing monthly service.
UK team. No outsourcing. No long contracts.
Our process
Simple onboarding. Ongoing partnership.
Unlike a normal “web agency project”, you don’t just get a website and a goodbye. You get a long-term team that keeps improving your online presence, handles tech issues, and adds new features when your business changes.
Strategy call & audit
We learn what you do, who your customers are, what you’re currently using (if anything), and what you actually need: bookings, online orders, lead forms, local reach, faster replies, more calls, etc.
We’ll also explain how we’ll manage ongoing updates for you so you never feel “stuck with an old website” again.
We build / redesign your online presence
We design and set up (or refresh) your website, landing pages, menu/service pages, offers, and calls-to-action. We make sure it looks professional and works on mobile.
We also handle boring-but-important things like hosting, SSL, security, backups, speed and deliverability (email/domain setup).
We add AI, automation & customer response
Want a chatbot that can answer “Are you open?” or “What’s today’s offer?” Want automatic follow-ups for missed enquiries? Need Instagram replies handled when you’re busy?
We plug in AI chat, basic automation, and smart workflows so customers get fast responses — without you hiring extra staff.
Ongoing updates & day-to-day support
Need to change prices? New offer for the weekend? Holiday hours? New service? New staff member? We do it for you.
You message us, we update your site, keep things secure, and make sure everything stays live and working. No chasing freelancers. No “who do I ask?” stress.
Why this matters
You get a real IT / web / automation team — without hiring staff.
Most small businesses in the UK don’t have anyone reliable to “just handle the tech.” That’s what we become: your website manager, your AI automations person, your support line when something breaks, your fast content updater.
We keep your site fresh
No more dead offers from last season, no more “we’re closed for Christmas” showing in March. We keep you current.
We protect you
Hosting, SSL, backups, performance, uptime — handled. If something breaks, we fix it. Quietly.
We help you win customers
Clear offers, easy contact buttons, online ordering / booking / enquiry capture, local SEO basics — done for you.
We respond fast
You don’t log tickets into a portal and wait 2 weeks. You message us directly. Small changes are handled quickly.
We scale with you
Start with a simple website. Grow into online ordering, AI replies, automation, dashboards. We evolve as you grow.
All under one team
No chasing “the website guy,” “the social media girl,” “the IT company,” “the hosting people.” It’s all us.
FAQ
Frequently asked questions about how Himate works
Honest answers to the most common questions we get from business owners in the UK about websites, support, automation, and “who’s actually looking after my tech?”
Do I have to manage the website myself after you build it?
No. That’s the whole point of Himate. We don’t hand you a website and disappear. We actively maintain it, update it, fix it, and improve it with you. Think of us like your ongoing web/IT department.
What if I already have a website?
That’s fine. We can take over management, clean it up, secure it, and modernise it — or rebuild it properly if it’s easier. Either way, you stop worrying about “who’s keeping this thing updated?”
Can you respond to new customer enquiries automatically?
Yes. We can add smart chat and simple AI replies to answer common questions, collect leads, take bookings/enquiries, and keep the conversation going even when you’re busy serving customers.
What happens when I need changes, like new prices or a weekend offer I want to promote?
You just message us. We make the change. You don’t edit pages, you don’t log in to WordPress, you don’t fight with Canva or “builder tools.” You send it, we push it live.
Do I still need a marketing agency or is Himate replacing that?
We’re not a campaign agency. We’re the team that keeps your digital presence running every single day: site, content, security, chat, offers, menu/services, hours, updates, etc. Some clients still keep their marketing agency, and we just make sure all the tech and landing pages are in perfect shape to convert traffic.
Where are you based?
We’re UK based. We work mostly with local and small UK businesses — restaurants, clinics, salons, trades, services, local retailers — and help them stay competitive online without needing an in-house IT hire.
Is there a long contract?
No long trap contracts. We want you to stay because the service makes your life easier — not because you’re locked in. If we don’t deliver value, you shouldn’t be stuck.
Get started
Want us to handle the tech so you can run the business?
Book a quick intro call. We’ll look at what you’ve got now, show you what we can take off your plate immediately, and map out what gets handled month to month.
We’re the team you message when you need something changed — instead of “trying to find someone.”